Problem
IT teams spend cycles on repetitive access and how-to tickets.
Internal PrototypeMulti-Agent SystemTechnology
Enterprise AI Help Desk
Multi-agent IT support connected to ticketing and identity.
Business challenge
Knowledge lives in many systems and tools require different permissions.
Solution
Orchestrator plus knowledge, identity, and ticketing agents with human approval.
Architecture / workflow
Prototype help desk that classifies requests, retrieves runbooks, and proposes actions.
Outcome
Internal prototype for demonstration — not a production SLA.
ServiceNowMicrosoft 365RAG